AI Service Desk

Adding AI to Your Team

It is critical for an organization to resolve internal and external customers issues quickly and efficiently. Our certified NCI team leverages IT service management to transform your hosted or cloud-based service desk systems to meet your organization’s specific performance and workflow expectations. Combining our ITIL® and HDI® methodologies, along with our CMMI Level 3 services, we more effectively deliver the highest level of technical service to our customers.

FEATURES AND FUNCTIONS Service Desk AI Functions

Our NCI AI service desk features and functions can be customized to suit your needs, which include:

User Password Resets

Anomaly Detection

Ticket Updates

Account Maintenance Activites

Self-Directed User Help

Form Processing

Knowledge Management

Priority Ticket Routing

AI Smart Search

Smoke Testing

AI-ENABLED SERVICE DESK Watch the NCI Service Desk Demo

WATCH THE VIDEO Resolve Issues Faster and More Accurately

NCI Certifications

Interested in learning more about NCI's AI Service Desk?

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