Contract Information

NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Informed by over 30 years of experience solving its customers’ most important and complex mission challenges, NCI has been at the forefront of operationalizing AI methodologies and numerical algorithms for the U.S. government, particularly in the areas of warfighter enablement, digital transformation and advanced analytics. From its Scaling Humans with Artificial Intelligence (Shai®) philosophy to accelerate AI adoption in the public sector, the company recently launched the NCI Empower platform™ . NCI Empower is an open-architecture platform to provide secure, containerized access to deploy AI solutions and produce a government workforce that is exponentially more creative and productive. NCI is a mid-tier systems integrator headquartered in Reston, Virginia, and operates at locations across the globe. For more information, visit www.nciinc.com or email contactnci@nciinc.com.


DHS EAGLE II is a multiple award, Indefinite Delivery Indefinite Quantity (IDIQ) contract with a 5 Year period of performance and a wide array of functional areas. The contract, broken up into three functional categories, is available for multiple agencies but is primarily utilized by the Department of Homeland Security. NCI is a prime holder under Functional Category 1, which includes system design and integration, software design and development as well as operations and maintenance.

Key Features of the Contract

  • Access to all of DHS Agencies and Programs
  • HQ Centered Professional Support Services
  • Multiple Contract Types, no undefined orders

NCI Functional Category 1 Details

  • System Design, Development, Implementation and Integration: concept development, planning, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling
  • Software Design and Development: concept development, planning, requirements definition and analysis, SW design and development, coding and testing, production, deployment, implementation, integration and SW application maintenance
  • Operations and Maintenance: help desk and field support services (e.g., Desk-side support and LAN administration), network and security operations, collaboration services (e.g., email, voice, video services, wiring and cable), full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions

NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. We have the expertise and proven track record to solve our customers’ most important and complex mission challenges through technology and innovation — delivering cost-effective solutions and services in areas such as advanced analytics; agile DevSecOps; artificial intelligence; cybersecurity and information assurance; engineering and logistics; health IT; and hyperconverged infrastructure. Coupled with a focus on strategic partnerships, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, Virginia, and operates at locations across the globe. For more information, visit www.nciinc.com or email contactnci@nciinc.com.

NCI’s robust contract quality program includes the following features:

  • ISO 9001:2015 internal and registrar quality audits and certification – NCI’s ISO 9001:2015 multi-site certification ensures that processes to support fulfillment of customer requirements are implemented and the means for continuous process and service improvement are in place. Maintaining our certification also focuses our efforts on customer satisfaction.
  • CMMI for Development Level 3 – NCI’s successful CMMI-DEV appraisal was conducted for our software development contracts. Ongoing process improvements associated with this effort include an organizational focus on Agile software development practices. NCI conducts periodic internal appraisals and facilitates team contributions to our organizational process assets via our periodic Process Improvement Groups.
  • Quality templates and training – The NCI Corporate Initiatives and Quality Office makes available templates and training for our contracts’ Quality Control Plans, Risk Registers and Project Management Plans. Production of these key contract documents is a team effort that ensures a quality end product and supports fulfillment of customer requirements.
  • Twice yearly customer satisfaction surveys – Designed to ensure our corporate functional groups are providing excellent support to our contract Project Managers and other contract staff, and to provide a means to identify potential process improvements.

Quality Assurance Program

NCI’s quality assurance program is largely based on practices conducted under our ISO1 9001:2015 Quality Management System certification:

  • Customer focus
  • Risk Management
  • Quality policy and objectives
  • Employee competence and training
  • Requirements review and analysis
  • Design and development of customer solutions
  • Internal audits
  • Continuous improvement

Through implementation of ISO 9001 practices, and our Quality Policy and Quality Objectives, NCI personnel focus on customer satisfaction, fulfillment of customer requirements, and continuous improvement.

NCI Quality Policy
NCI is committed to ensuring customer satisfaction and to meeting all requirements contained in our contracts as well as any requirements that are integral to the nature and scope of the work. In addition, NCI is dedicated to continually improving our quality management system which provides the framework and the structure for ensuring the quality of the work we do and the services we provide.

NCI Quality Objectives
Measurable objectives and targets are set for projects, including ~100% on-time deliverables, achievement of all key performance targets, and high customer satisfaction.

1International Standard Organization

DHS EAGLE II Basic Contract
NCI DHS EAGLE II Contract #: HSHQDC-13-D-E2104
NCI DUNS#: 62-086-4504
Payment Terms: Prompt Pay
Business Size: Large
CAGE Code: 0MX49
NCI is registered in the Central Contractor Registration (CCR) System, and our company information can be obtained by searching under our CAGE Code (0MX49).
Rate and LCATs to be utilized: Labor Categories and rates are identified at the Order level
SMART Order Contract: # HSHQDC-13-D-E2104
Task Orders: Please consult the DHS site for a current listing of EAGLE task orders awarded.

Relevant Past Performance

Contract / Project:Contract Number: HSHQDC-07-X-00744DHS,
Homeland Security Acquisition Institute (HSAI)
POP:October 2007 – September 2014
Customer:Acquisition Training Program Manager
Office of the Chief Procurement Officer
U. S. Department of Homeland Security
Project Description:The Department of Homeland Security (DHS) was established in 2002 with the mission to provide a unified core for a network of organizations to work together to secure our nation. The DHS acquisition workforce is comprised of individuals responsible for procuring and acquiring systems (major programs/investments), products and services to support the Department’s missions. These individuals are assigned to functional positions, such as contracting, purchasing, program management, systems engineering, test and evaluation, logistics and budgeting. NCI supported DHS for eight years, facilitating the establishment of the DHS training program for the DHS acquisition workforce.
Contract / Project:Automated Commercial System (ACS) and Automated Commercial Environment (ACE) O&M
POP:Current: April 2015 – November 2015 (sub)
Previous: 2005 – March 2015 (sub)
Previous: 1994 – 2004 (prime)
Customer:U.S. Customs and Border Protection (CBP)
Project Description:Under multiple contract vehicles since 1996 (initially as a prime and currently as a subcontractor to IBM), NCI has provided development, operations, and maintenance services to the U.S. Customs & Border Protection (CBP), Department of Homeland Security’s largest and most complex component. We support CBP’s Cargo Systems Program Office (CSPO) with designing, developing, programming, testing, implementing and maintaining numerous automated data processing systems that assist CBP in accomplishing its mission. NCI works hand-in-hand with CBP to solve their business needs through application development, integration of tools and improved workflow and business processes. We regularly respond to legislative mandates and are directly involved with statutory regulation to collect revenue and enforce rules that promote legitimate trade. Our teams have been tightly integrated into the government infrastructure ─ at times with a government team lead directing our development teams and at other times with NCI team leads reporting directly to a COTR

NCI’s award winning EAGLE II team is composed of both large and small business partners that are able to meet your requirements and needs. This team includes qualified and certified engineers, as well as strong program management to allow for smooth communication and complex solutions in proper time. NCI understands the needs of the small business community, the impact they have on the American economy and the value they bring to our government. Below is a list of some of our teammates with links to their corporate websites for additional information.

NCI Information Systems
NCI, an industry leader in IT solutions, systems engineering and information systems engineering (ISE), provides full-scale information systems support to numerous DoD clients. NCI is experienced in network, systems, security engineering, implementation, testing and operations. An ISO 9001-certified company, NCI’s successful program/project management includes managing large industry teams using our in-place, automated, collaborative Task Order/Delivery Order management and Systems Engineering Process management tools.

ASRC- ASRC MS specializes in managing highly complex contracts in demanding environments. They provide proven solutions and services to a variety of Federal customers. Washington Technology magazine has recognized significant and calculated growth by selecting them to the “Washington Technology Fast 50” for 2008 and 2009. They were selected as the NASA Shared Services Center Small Business Subcontractor of the Year for 2009 and were nominated for NASA’s 2009 Small Business Subcontractor of the Year. They have been recognized as a Top 20 Provider of Certified Project Management Professional (PMP) Training by the Project Management Institute (PMI) for contract performance on NASA Academy of Program/Project & Engineering Leadership

BayFirst Solutions Inc.
BayFirst is an SBA certified 8(a) SDB that focuses on management and technology consulting. They have a Top Secret Facility clearance and have primary service offerings in program management, risk management, systems engineering, custom software development and providing staff support to government clients.

HMS is a certified SDVOSB. They have three core lines of business: enterprise information technology services; healthcare technology services; and technology products. HMS is one of only five IT SDVOSB companies nationwide endorsed by the Association of Service Disabled Veterans. They were one of 14 small businesses nationwide—and the only SDVOSB—to be the recipient of the DHS’s Small Business Achievement Award.

ICP Systems
ICP Systems LLC, an SDB, HUBZone and SDVOSB delivers flexible IT workforce solutions backed by subject-matter expertise. Their IT workforce solutions enable government agencies to achieve critical business objectives and better manage IT consultant spending.

LIST aspires to be the best solutions provider to the Federal Government by any measure. Their dedication and commitment to integrity, innovation and a balanced life creates a corporate culture built around, respect, honesty, and quality that is extended to its customers, employees, and community. List Innovative Solutions, Inc. is on the fourth annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. They have been recognized as a Top 10, “2010 Best Places to Work” in the Washington DC, area by the Washington Business Journal. The “Best Places to Work Awards” recognizes local company achievements in creating a positive work environment that attracts and retains employees through a combination of employee satisfaction, working conditions and company culture.

NuWave has a reputation for technology innovation and leadership specializing in advanced Internet business applications. They offer unmatched expertise in advanced technologies, such as Java/J2EE Development, WebTop/Widget development, Cloud Computing (software as a service), SOA (AJAX, Mashups, Java Script Frameworks), Web 2.0/3.0, Enterprise Service Bus (ESB), Web Services, Enterprise Portal and Database

For information on utilizing the contract, please visit the sites at the links below:


Primary Point of Contact
Holly Donawa,
Contracting Officer
Phone: 202-447-5566