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Using AI to support legacy systems and improve the Veteran experience 

With over 19 million U.S. Veterans, legacy IT systems that manage VA health and benefits are often over-burdened, hard to use, and present unnecessary challenges to the men and women who served our country. What’s more, navigating antiquated systems to find necessary benefit policies and forms can be frustrating, time-consuming for many Veterans and even more daunting for those not comfortable using computer systems.

At NCI, we believe there is a better way – using artificial intelligence and machine learning capabilities to boost performance of VA’s legacy systems to help deliver better health care and benefits to our nation’s heroes.

Implementing AI with NCI

NCI understands the VA mission – in fact, about 20 percent of our employees proudly call themselves Veterans who continue to serve the nation passionately through their work at NCI. This includes the development of NCI’s Empower AI Platform® –a proven, American-made platform that is already in operation at federal agencies like the Department of Defense, the General Services Administration and the Centers for Medicare and Medicaid Services.

By using simple, secure robotic process automation (RPA) tools and other hyperautomation technologies, the Empower AI Platform can harness structured and unstructured data and turn them into organized, comprehensive outputs that reduce errors and repetitiveness of administrative functions. These tools also can provide greater capacity for VA resources to focus on more complex initiatives, while decision-support assistants using natural language processing can make it easier for Veterans to find the benefit information they need in a timely-manner.

Want to know more? Check out the related video or request a personal demo for your team today.



NCI is an AI company dedicated to helping public agencies solve their toughest challenges. We produce AI to help agency personnel and program partners achieve meaningful transformation – rooted in the challenges they face and the goals they hold.  

We leverage three decades of mission experience to craft tailored AI solutions using a proven platform we call Empower. These solutions provide practical, sustainable paths to transformation that are true to who our clients are, what they do, where and how they work, and the resources they have. The result is that public professionals at every agency, in every function, can gain the insights needed to break out of their bounds and move their missions forward. 

Every mission deserves the power of AI.

NCI Cares

From supporting important Veteran causes like the Boulder Crest Foundation to being named a 2022 Military Friendly Employer, NCI is proud to support the military and Veteran communities where we live and work.

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