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IT Service Management

NCI provides a unique, tailored methodology to delivering ITSM services, defining and understanding our clients’ specific needs rather than simply implementing industry “best practices.” Our approach focuses on continual service improvements to identify areas for performance or process improvement, resulting in value-added services for our customers.

NCI designs, installs, and manages complex mission-critical enterprise systems for our customers, increasing the reliability, security, and efficiency of their IT operations while meeting stringent guidelines and requirements. We provide end-to-end management and IT enterprise network services, and we understand the processes, technology, and Federal/DoD regulation that drive our customers’ needs. Our ITSM services include the following:

  • Infrastructure and Enterprise Systems Management
  • Outsourcing and Managed Services
  • Infrastructure Consolidation and Modernization
  • Public/Private Cloud Computing
  • Network Design, Implementation, and Migration
  • Network Monitoring and Performance Evaluation

Using our own ITSM technical methodology as the baseline, NCI customizes each implementation based on specific customer requirements to ensure we are supporting their needs and mission. This methodology utilizes network and traffic simulations to identify potential changes in performance or possible security issues within a particular network, allowing our engineers to protect customers’ systems and data. We employ continual service improvement processes and knowledge-centric service-delivery assurance practices designed to keep customers’ mission-critical systems at peak performance.  Our ITSM professionals are trained and certified in the leading commercial enterprise tools and combine that knowledge with our techniques, experience, and processes to deliver innovative solutions to our customers.