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Intelligent Automation/Artificial Intelligence (IAAI) is a multiple-award, indefinite-delivery, indefinite-quantity contract to help improve operational efficiencies and big data analytics by piloting, testing and implementing advanced technologies to transform business processes and enhance mission delivery. Utilizing the transformative cognitive capabilities of AI — including intelligent automation, computer vision, machine learning, deep learning and natural language processing — also will help automate tasks, expedite business processes, streamline operations, reduce errors and backlogs, and cut costs enabling the government workforce to shift from low-value to high-value tasks. The scope of IAAI is aligned with five task areas and 10 functional areas.

Task Area 1: IAAI Applied Ideation Process and Engineering Support
Functional Area 1: IAAI Applied Ideation and Design Support
Functional Area 2: IAAI Engineering and Process Engineering Support
Functional Area 3: IAAI Systems Designs Documentation and Technical Data Support

Task Area 2: IAAI Solution Development
Functional Area 4: IAAI Engineering, Prototyping and Model Making Support

Task Area 3: IAAI Test and Evaluation
Functional Area 5: IAAI Interoperability, Test and Evaluation Support
Functional Area 6: IAAI Quality Assurance (QA) Support

Task Areas 4: IAAI Training and Development Support
Functional Area 7: IAAI Technical Training Support
Functional Area 8: IAAI Professional Development and Training Support
Functional Area 9: IAAI Program Support

Task Area 5: IAAI Maintenance and Sustainment
Functional Area 10: IAAI Logistics, Operations and Maintenance (O&M) Support

About NCI

For more than 30 years, NCI Information Systems has been a leading provider of digital transformation solutions and services to U.S. government agencies. With its Empower platform®, NCI is at the forefront of implementing artificial intelligence (AI) solutions to solve the government’s most complex mission challenges. Headquartered in Reston, Va., NCI is accelerating public sector AI adoption to create a government workforce that is exponentially more creative and productive. For more information, visit  #NCI

Quality Assurance


NCI’s quality assurance program is largely based on practices conducted under our ISO1 9001:2015 Quality Management System certification:

  • Customer focus

  • Risk Management

  • Quality policy and objectives

  • Employee competence and training

  • Requirements review and analysis

  • Design and development of customer solutions

  • Internal audits

  • Continuous improvement


Through implementation of ISO 9001 practices, and our Quality Policy and Quality Objectives, NCI personnel focus on customer satisfaction, fulfillment of customer requirements, and continuous improvement.

NCI Quality Policy
NCI is committed to ensuring customer satisfaction and to meeting all requirements contained in our contracts as well as any requirements that are integral to the nature and scope of the work. In addition, NCI is dedicated to continually improving our quality management system which provides the framework and the structure for ensuring the quality of the work we do and the services we provide.

Quality Objectives
Measurable objectives and targets are set for projects, including ~100% on-time deliverables, achievement of all key performance targets, and high customer satisfaction.

1 International Standard Organization

Contract Info

Contract Number: 75P00119D00070
Awarding Agency: Department of Health and Human Services (HHS), Program Support Center
Ordering Period: May 20, 2019 – May 19, 2024
Maximum Total Contract (Ceiling) Value: $49 million
Period of Performance: IAAI has a five-year ordering period (May 20, 2019 – May 19, 2024)

Ordering Guide

The purpose of this IDIQ contract vehicle is for PSC contracting officers to award task orders on behalf of HHS and other federal agencies. Task orders may not be awarded by any entity other than the PSC.

Task orders may include requirements that span over one of more task area or functional area. Ordering contracting officers should identify, in section C of the task order, the task area(s) as well as the correlating functional area(s) for which the task order requirement is associated (See sections C.3 and C.4 for task area and functional area descriptions, respectively).

Government Points of Contact:
Frank Barnett, Contracting Officer
Phone: 301-492-5354

Darryl Grant, Technical Point of Contact
Phone: 301-492-4724



Intelligent Automation/Artificial Intelligence (IAAI) is a multiple-award, indefinite-delivery, indefinite-quantity (IDIQ) contract awarded by the Department of Health and Human Services (HHS) for innovative IAAI solutions, services and products to government agencies spanning a full spectrum of functional areas. Under this contract, the contractor(s) shall support federal agency piloting, testing and implementation of advanced technologies, to include but not limited to, intelligent automation/artificial intelligence (e.g., blockchain/distributive ledger technology (DLT), microservices, machine learning, natural language processing, robotic process automation, etc.) that are able to transform business processes and enhance mission delivery in the federal government. The IAAI contract has a ceiling value of $49 million.


Keith Blake
Program Manager
p 703-707-6900 | Ext. 10056

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