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OUR RESULTS
EMPOWER ADVISES

EMPOWERMENT

SERVICE DESK

Adding AI to Your Team

It is critical for an organization to resolve internal and external customers issues quickly and efficiently. Our certified NCI team leverages IT service management to transform your hosted or cloud-based service desk systems to meet your organization’s specific performance and workflow expectations. Combining our ITIL® and HDI® methodologies, along with our CMMI Level 3 services, we more effectively deliver the highest level of technical service to our customers.

Interested in learning more about NCI's AI Service Desk?

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FEATURES AND BENEFITS

Service Desk AI Functions

Our NCI AI service desk features and functions can be customized to suit your needs, which include:

USER PASSWORD RESETS
ANOMALY DETECTION
TICKET UPDATES
ACCOUNT MAINTENANCE ACTIVITIES
SELF-DIRECTED USER HELP
FORM PROCESSING
KNOWLEDGE MANAGEMENT
PRIORITY TICKET ROUTING
AI SMART SEARCH
SMOKE TESTING
AI-ENABLED SERVICE DESK

Watch the Empowerment Service Desk Demo

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Resolve Issues Faster and More Accurately

NCI Certifications

NCI COMPANY OVERVIEW

NCI COMPANY OVERVIEW

EMPOWER SERVICE DESK

EMPOWER SERVICE DESK

NCI EMPOWER PLATFORM

NCI EMPOWER PLATFORM

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